INTRODUCTION 

iMyHome Limited respects your privacy and is committed to protecting your personal data. This privacy policy explains when and why we collect personal data about you, how we use it, how we look after it and keep your personal data secure, and when and who we may share it with.  This policy also tells you about your privacy rights and how the law protects you.

This privacy policy is intended for clients and prospective clients and those visiting our website.  For clients you should read this policy together with our general terms and conditions.  If you are using our website you should also read our Cookies Policy.

WHO WE ARE 

iMyHome is a trading name of iMyHome Limited, a limited company, registration number 10948120, registered office address 30a Upper High Street, Thame, Oxon, England, OX9 3EX.

iMyHome offer an introduction service as identified within and in accordance with its terms of business.  In order to offer and to fulfil this service we collect, process and store personal data.  We are classed as a “data controller” and are responsible for your personal data (“we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Email address: enquiries@imyhome.co.uk

Postal address: 30a Upper High Street, Thame, England, OX9 3EX

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details above.

THE DATA WE COLLECT ABOUT YOU 

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name and title.
  • Contact Data includes your address, email address and telephone numbers.
  • Financial and Transaction Data includes details about payments from you, other information relevant to your quote request and other details of any introductions provided by us.
  • Profile Data includes your username and password, instructions received from you and feedback.
  • Usage Data includes information about how you use our website and services.
  • Technical Data includes information collected in accordance with our Cookies policy.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Certain personal data by its nature is considered sensitive personal data.  This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not require and so do not collect any sensitive personal data about you. Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or in order to provide you with the requested introduction services and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

Your duty to inform us of changes
 
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 
HOW IS YOUR PERSONAL DATA COLLECTED?  
 
We expect the personal data collected to come from the following sources:

  • Directly from you: You may volunteer the information to us, verbally or in writing or via our website and should ensure when doing so that it is complete, accurate and up to date;
  • Via Third Parties including third party websites:  In most instances instructions and in turn personal data will be received from third parties acting on your behalf including mortgage brokers, financial advisors, estate agents and/or solicitors.  This will either be with your consent or where their privacy information explained that this may happen.  Please note any third parties passing information to us will also be classed as Data Controllers under current data protection laws and you should refer to their privacy notice/fair processing policy if you have any questions as to how they use your personal data.
  • Via cookies: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies and please refer to our Cookies Policy.     

HOW WE USE YOUR PERSONAL DATA  
 
We will only use your personal data when the law allows us to.  The primary reason for asking you to provide personal data will be so that we can provide you with any requested quote(s) or fulfil our introduction service, and introduce you to your preferred Supplier in accordance with our terms of business.  This is recognised as a lawful ground to process your data.  The law also allows us to use your personal data:

  • If it is necessary to protect our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.  Legitimate Interest means in the interest of conducting and managing our business, including but not limited to data analysis to help us modify and improve our services and website, identify usage trends, and determine the effectiveness of marketing campaigns, as well as any reviews left for advertising and marketing purposes; or
  • It is necessary to comply with a legal or other regulatory obligation placed on us by law.

Generally we do not rely on consent as a legal basis for processing your personal data and do not use customer information for direct marketing purposes.

Most commonly, we will use your personal data in the following circumstances:

  • To provide you with the quote(s) requested;
  • To introduce you to your preferred Supplier in accordance with our terms of business;
  • To keep financial records.  We do not store payment card information;
  • To respond to any complaint or allegation of negligence against us;
  • To help with the internal management of our business such as keeping records of sources of work and new enquiries, website use etc;

Marketing

We do not use customer information for direct marketing purposes

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly and please refer to our Cookies Policy.

DO WE SHARE YOUR PERSONAL DATA WITH ANYONE?

Please be assured we will keep your personal data secure, and will not share your information with third parties for marketing purposes.

As our business is an introduction service then on accepting any quote provided to you your personal information will be provided to your chosen Supplier in accordance with our terms of business, so that they may make direct contact with you and carry out the services requested.

We require all Suppliers to respect the security of your personal data and to treat it in accordance with the law.

AUTOMATED DECISION-MAKING

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

  1. Where we have notified you of the decision and given you 21 days to request a reconsideration.
  2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
  3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

INTERNATIONAL TRANSFERS 

We do not transfer your personal data outside the European Economic Area (EEA).

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

Please note we have updated our privacy policy which can be found on our website or via the following link

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where your information is passed to us via a third party we will attempt to contact you over the course of 10 days by phone, SMS and email, unless we are asked to make contact on a specific date.  If contact is not made your details will be removed from our call back lists and a final email and SMS sent at that time.  Your information will then be securely deleted after 90 days.

For those clients who proceed with the introduction service personal information will be stored for 12 months, before being securely archived.

We will then only keep the information for as long as we are required by law or as long as is necessary for the purposes of defending complaints or claims made or threatened, which is usually six years.

In some circumstances you can ask us to delete your data: see below for further information.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide services to you. We will advise you if this is the case at the time you withdraw your consent.
 
If you wish to exercise any of the rights set out above, please contact us via the contact details above.

As mentioned above you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details above.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may in some instances need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update this privacy notice at any time.  Our current data privacy notice will always be available on our website.  Any material changes will be advised to you. We may also notify you in other ways from time to time about the processing of your personal information.